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Don’t Talk Down to Me!

Jul 1, 2010 In Web Culture By Joshua Allen

In school, we’re taught that we should write at a sixth to eighth grade level when writing for the general public. Newspapers have historically required their writers to write at a low grade level, and in his book “The Vanishing Newspaper“, author Philip Meyer argues that newspapers are struggling, in part, because “Many newspaper stories are too hard to read”. Meyer arrived at this conclusion by measuring thousands of newspaper articles with the Flesch-Kincaid readability test. He found that only a quarter of the articles were written at or below the eighth grade level. As a point of comparison, the Flesch-Kincaid grade level for this post so far is 10.4.

Of course, readability is just one element of simplicity. We praise students who are good at communicating complex topics in simple language, and Albert Einstein even said, “You do not really understand something unless you can explain it to your grandmother.” But I’m worried that all of this talk about simplicity may be missing the point.

Another Perspective

Tyler Cowen is an economist at GMU, and a founder of the hugely popular “Marginal Revolution” (MR), an economics blog I’ve enjoyed for several years. Cowen and blog co-author Alex Tabarrok consistently post on complex topics and never “talk down” to readers. Despite this,the readership has steadily grown,and MR boasts some of the most engaged and thoughtful commenters on the Web. In fact, Cowen sometimes writes posts he knows will be above most readers’ heads. Far from repelling or discouraging readers, most find this challenging and inspiring.

One could argue that MR has a unique audience, and Cowen certainly wouldn’t disagree, but I’ve noticed a similar pattern in other places. Our team runs a couple of large conferences each year: the Professional Developer’s Conference (PDC), for developers, and the MIX conference for Web developers and designers. Attendees can turn in session evaluations for each session, including verbatim comments, so we can evaluate speakers and topics. If we’ve learned one thing, it’s this: if you talk down to attendees or make your content too simple, you’ll be slaughtered in the evaluations. But if you challenge the attendees, you’ll make them happy, even if many find your content hard to follow.

Making Grandma Work for It

Does this mean that blog readers and conference attendees are vain posers who need to be treated like “big kids” to feel good about themselves? I don’t think so. Over the past few decades, research into a phenomenon called “contrafreeloading” has provided some clues that help explain why people don’t like being talked down to. In short, “contrafreeloading” means that animals, including humans, prefer to work for their food if given the choice between completely free food and identical food that requires work to obtain. There are only two exceptions to this rule: housecats and economists are both perfectly rational, and will happily freeload when given the chance.

The implications are clear. If it’s a topic she’s interested in, Grandma will prefer to work things out for herself rather than be spoon-fed. Don’t water things down, and don’t talk down to her!

What do you think? Do you have situations where spoon-feeding is definitely the right thing to do? Or have you had spoon-feeding backfire on you? Leave us a comment below.

Follow the Conversation

7 comments so far. You should leave one, too.

Ian Muir Ian Muir said on Jul 1, 2010

As a regular evaluation slaughterer, I''m often annoyed by speakers that dumb down content. For me, it''s less about working for the content and more about value and matching the content to the audience.

I think the biggest challenge as a speaker or author is analyzing your audience. If you assume a newspaper audience and the MR experts show up, you will look like a fool. MIX and PDC are both targeted at experienced designers and developers, so the speakers can skip the intro stuff and get into the deep cuts.

I also think that some of the contrafreeloading might be about knowledge retention. If I have to work at understanding something, it''s more likely to sink in. Adaptive Path is great with making people work for knowledge at their workshops. By making people participate and think, they ensure that the content is more memorable.

discorax discorax said on Jul 1, 2010

I totally agree with Ian about the contrafreeloading in the context of knowledge retention.

One thing I''d love to see more of in presentations are starting points rather than complete solutions. I know how easy it is for demos to go wrong, but image the amount of knowledge that could be learned form trouble shooting your issue live with your audience! And I bet it would be a VERY memorable session!

Mark Rendle Mark Rendle said on Jul 1, 2010

I''ve been giving a talk on functional programming tricks in C# recently, and it''s definitely high-level stuff, but I assume the people who have chosen to attend are smart enough to follow it and don''t need spoon-feeding. So far, the feedback I''ve received has been overwhelmingly positive.

Caleb Jenkins Caleb Jenkins said on Jul 1, 2010

Great post Joshua.

I find this to be true: The "higher" level or broader the talk... the hard it is to connect with people. I''d much rather give or attend a deep dive (that goes truly deep) in to area''s that people actually care about and give them tools to dig down on their own.

Delivering talks it''s equally important to give deep information, and the tools to let people go home and put that information to use!

Ric said on Jul 2, 2010

Elegantly put and I couldn''t agree more. For anyone with an intellect that falls outside the bounds of John Doe USA, the newspaper model is already demonstrating the worth of a dumbing down to readers by the swift demise of its content model. Challenge me to focus, engage me to think and you will encite me to return for more.

Robert Hellestrae Robert Hellestrae said on Jul 2, 2010

Present a contextual framework on a given topic, which provides the consumer (or conference attendee) the necessary guidance to further research the subject matter.

M said on Jul 2, 2010

People Magazine

CSPAN

World Cup Soccer

Are You Smarter Than a Fifth Grader

. . .

Sorry, about the list. It assumes facts in evidence.

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