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Channel 9: WPF 3.5 SP1 Graphics with David Teitlebaum

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Channel 10: PCWorld Tells You How To Do Everything Faster

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Channel 10: Xobni Makes Your Inbox a Social Network

Microsoft Communities

The Signal Episode 2: Ray Winninger and XBox 360

Blogs: The Signal

Posted By: Joshua Allen

Nov 16th, 2007 @ 2:51 PM

Comments: 1

The Signal Episode 1: PHP, Expression Web, and MIX Crew

Blogs: The Signal

Posted By: Joshua Allen

Nov 9th, 2007 @ 4:44 PM

Comments: 2

Registration is open for MIX08!

Blogs: News

Posted By: Denise Begley

Nov 9th, 2007 @ 9:04 AM

Comments: 0

Getting Clued In to Experience Management

Posted By: Brian Keller | Mar 7th @ 10:11 AM

Please use this page for all questions and comments related to this session. Visit http://sessions.visitmix.com for session recordings as they become available.

Getting Clued In to Experience Management
Speakers: conscious and unconscious, because clues affect the emotions that shape customer attitudes that drive their behaviors. He stresses the need to adapt our business thinking from the ""make and sell"" approaches of the industrial age to ""sensing and responding""-a dynamic change that requires new framing and competencies. He discusses how the systematic design and delivery of experiences can be achieved, and the immense impact this has on customer value, loyalty, and the bottom line.",Lou Carbone
Description: Experience Management thought leader and author Lou Carbone urges managing ""experience clues"

Tags: MIX08

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